Similar to the Microsoft Quick Assist app, the remote desktop solution is ideal for any company to offer help to fix computer problems, set up applications, or help someone use an app on Windows 10 or macOS to any employee who works from home or remotely from another location. However, anyone can use the Chrome Remote Desktop app to help a colleague, friend, or family member as it’s free, easy to use and configure, and you don’t need to set up advanced features or open ports in the firewall. In this guide, you’ll learn the steps to allow someone else initiate a remote desktop connection to help you fix a computer problem or show you how to use a feature or app.

How to use Chrome Remote Desktop to offer help to Windows 10 or macOS devices

The Chrome Remote Desktop app is a two-part solution. First, the person requesting assistance has to set up the app and generate a code. Second, the person who will be assisting remotely must the set up the app as well and confirm the generated code to access the device remotely.

Device requesting assistance

To enable remote desktop to let someone access your device using Chrome, use these steps: Once you complete the steps, the person in a remote location should now be able to help you fix problem or teach you the steps to use a feature or application. Chrome Remote Desktop install extension Download Windows 10 installer Generate code for remote desktop Remote desktop access code You can always click the Stop Sharing button to terminate the remote session.

Device offering assistance

To take control of a remote computer using Chrome, use these steps: After you complete the steps, you can start remote assisting a colleague, friend, or family member. In addition, you can click the arrow button on the middle-right of the session to access settings, such as full-screen, scale, input controls, show dual-screens in the remote session, and more. Start remote connection Chrome You can always click the Stop Sharing button to terminate the remote session. We’re focusing this guide on Windows 10, but remote desktop solution from Google works on Windows 8.x, Windows 7, macOS, Android, and iOS. All content on this site is provided with no warranties, express or implied. Use any information at your own risk. Always backup of your device and files before making any changes. Privacy policy info.