If you’re having issues connecting a Bluetooth device to your computer, there are many troubleshooting steps you can do on Windows 10. In this guide, you will learn the steps to fix many of the connection problems with Bluetooth devices on Windows 10.

Fix Bluetooth missing in Settings Fix Bluetooth missing in Device Manager Fix Bluetooth after upgrading to Windows 10 Fix Bluetooth device connection when paired Fix Bluetooth when you can’t transfer files Fix Bluetooth audio devices connection Fix Bluetooth using Hardware and Devices troubleshooter

Fix Bluetooth missing in Settings

When the Bluetooth page is in the Settings app, it’s possible that something is wrong with the adapter driver or the device doesn’t include support for this kind of connectivity. If there is support for Bluetooth, you can use Device Manager to see if the latest driver is available: If the operating system can’t find any new driver, you can visit your computer manufacturer’s website to download the latest driver and instructions to complete this task.

Fix Bluetooth missing in Device Manager

Sometimes Bluetooth may not appear in Device Manager if the driver isn’t compatible with the version of the operating system. You can find out if it’s compatible using these steps: Sometimes, it could also happen that you’re having issues, you uninstall the Bluetooth driver, but after restarting your computer, Windows 10 won’t reinstall the driver automatically. Also, you’ll notice an “Unknown USB device (Device Descriptor Request Failed)” entry under Universal Serial Bus controllers in Device Manager.

Reinstall Bluetooth driver

To allow Windows 10 to reinstall the Bluetooth driver, use these steps: Once your computer rebooted, open Device Manager again, and if you still don’t see Bluetooth listed, click the Scan for hardware changes button on the top-right. If the operating system still can’t detect the device, manually download and install the Bluetooth device driver from your manufacturer’s support website.

Fix Bluetooth after upgrading to Windows 10

In the case, you just updated to Windows 10, and your Bluetooth device is not working, it could be that the device uses a custom Bluetooth profile. If this is the problem, you’ll need to remove and reconnect the Bluetooth device again to resolve the issue. Wireless devices to work on Windows 10 must use one of the supported Bluetooth profiles:

Advanced Audio Distribution Profile (A2DP 1.2) Audio/Video Remote Control Profile (AVRCP 1.3) Bluetooth LE Generic Attribute (GATT) Client Dial-up Networking Profile (DUN 1.1) Device ID Profile (DI 1.3) Hardcopy Cable Replacement Profile (HCRP 1.0) Hands-Free Profile (HFP 1.5) Human Interface Device (HID 1.1) HID over GATT Profile (HOGP 1.0) Object Push Profile (OPP 1.1) Personal Area Networking User Profile (PANU 1.0) Serial Port Profile (SPP 1.2)

To figure out what profiles your Bluetooth device supports, you’ll need to check your manufacturer’s website for documentation.

Fix Bluetooth device connection when paired

When your device is paired, but it’s not working, you can use the following steps to fix the problem: Once you complete the steps, you’ll need to connect your Bluetooth device again using these steps.

If the device you want to connect doesn’t include a display but needs a PIN to pair, you can check the device or documentation to find out the PIN. However, most of the time, the default PIN is just “0000” or “1234”.

Fix Bluetooth when you can’t transfer files

If for some reason, you’re unable to send or receive files using Bluetooth, you can check a few things to fix this problem.

Double-check connection

The first thing you have to do is to make sure that the device is paired to your computer. While on the Bluetooth page your device should appear as Paired or Connected. If it’s not, you can use these steps to connect a Bluetooth peripheral.

Bluetooth OPP support

Windows 10 uses Bluetooth Object Push Profile (OPP) support to transfer files. If your peripheral doesn’t support Bluetooth OPP, file transfer won’t work. Use your manufacturer’s support website to find out if your peripheral supports Object Push Profile.

Bluetooth file transfer

Before you can transfer files, you must be in the “Waiting for connection” screen.

Fix Bluetooth audio devices connection

When streaming audio to a Bluetooth speaker, you may hear low-quality and glitches in the audio, sometimes the reason is that you have the Bluetooth settings open, and it’s in discovery mode. You can try to fix this issue by closing the settings to prevent your computer from constantly be searching for new Bluetooth devices.

Bluetooth doesn’t offer large data speeds, which means that if you’re listening to music, and trying to transfer files, you may encounter audio issues. If the Bluetooth speaker is paired but not working, you could have configured a different audio device as default. To fix this issue, use these steps: Once you completed the steps sound should start playing on the speakers.

Fix Bluetooth using Hardware and Devices troubleshooter

If you’re still unable to fix Bluetooth connectivity due to a driver issue on Windows 10, you can use the “Hardware and Devices” troubleshooter to resolve this issue. Once the Hardware and Devices troubleshooter process is completed your Bluetooth devices should pair correctly again.

If your device supports Bluetooth connectivity, and you can’t connect an audio device to your computer, you can use the steps mentioned above to update the device driver, and you can also try removing the device and pairing it again. All content on this site is provided with no warranties, express or implied. Use any information at your own risk. Always backup of your device and files before making any changes. Privacy policy info.