To put an end to all this frustration, Windows has created a feature called Windows Remote Assistance, which allows to anyone, with your permission of course, connect remotely to a computer via a local network or the internet. Once the helper connects to the computer, he/she will be able to see the screen, run programs, install new programs, troubleshoot and fix problems in most cases. You may be asking yourself about security. So to start, you are the one that initiates the process by creating a remote assistance invite and sending it to the helper. The invitation has a due time, meaning that if someone does not respond to the invite within 6 hours (by default, but you can adjust to any time), it will expire and it will become unusable. No one can take control of the computer unless you grant such permission. And last, if you see something that you are not comfortable with, just hit the Stop sharing button to disconnect the computer from Windows Remote Assistance.

How to set up Windows Remote Assistance in Windows 7

Instructions for the user with the problem:

If you get the message This computer is not set up to send invitations, click Repair and that may fix the problem. Also, your router could be a problem, if this is the case check this website from Microsoft to troubleshoot.  

  1. Now you have 3 options, the best choice is Save this invitation as a file — With this option you do have a couple more steps, but it is less headache for beginners –,  and save the invite (Invitation.msrcIncident) to your desktop.

The options Use e-mail to send an invitation will be available, in the case you have installed a remote assistance capable email program and Use Easy Connect will be available if you were helped before, meaning that you wont need to create a new invitation. Just contact the helper and generate a new password (only on Windows 7 to Windows 7). 6. Next, login to your email account, attach the Invitation.msrcIncident file and send it to the helper. Remember to include the password that Windows Remote Assistance provided you in the email message or give it to your helper by phone. 7. If everything works well, you will see the message: Would you like to allow name to connect to your computer? and click Yes. Now let someone else fix the problem! To communicate, Windows Remote Assistances has incorporated a chat feature, and there is also a Pause button that will temporarily hide your screen from the helper without disconnecting your remote session — very useful –. If you click Settings you can control additional options.


In the case you need to cancel the invitation before expires, just close the Windows Remote Assistance session.  

Instructions for the helper:

There is a really good change that the helper knows Windows well. But just in case, in order to connect to the computer with the problem, this person need to: Or download and double-click the invitation file to start Windows Remote Assistance. Then follow steps 6 & 7 mentioned before. Note that you can still remote into Windows XP computers, but they need to send the invite to a Windows 7 computer.  


How to adjust the expiration time for the invites

  To wrap up Windows Remote Assistance is a very useful tool that you may not even know you have, it is free and you don’t have to install anything, just configure a few steps and you also may be able to help family and friends;  it can save you time, money and frustrations. Remember that you are not limited to use Windows Remote Assistance when you have a computer problem, you can also use it when you need help learning, or someone wants to show you something, etc. I hope this tutorial has been helpful for you. Please let me know if you have any questions by leaving a comment below! All content on this site is provided with no warranties, express or implied. Use any information at your own risk. Always backup of your device and files before making any changes. Privacy policy info.