The Surface 2 BitLocker recovery key issue appears when you resume or restart the device, where you’re prompted to enter your BitLocker recovery key before booting into Windows 8. If you’re experiencing this issue, you can learn more about this problem and download the fix KB2921482 (Surface 2 prompts you for the BitLocker recovery key when you restart the device) from Microsoft. The update applies to Surface Pro, Surface Pro 2, and Surface 2 — be aware that you cannot install this update on the Surface RT. All content on this site is provided with no warranties, express or implied. Use any information at your own risk. Always backup of your device and files before making any changes. Privacy policy info.